Director of Customer Experience
Company: VirtualVocations
Location: Pasadena
Posted on: April 1, 2025
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Job Description:
A company is looking for a Director, Customer Experience to lead
customer happiness initiatives and drive strategic growth.
Key Responsibilities
Lead and synchronize functional and cross-functional initiatives
within the Customer Happiness team
Oversee project timelines and deliverables to ensure successful
execution of customer experience strategies
Collaborate with various teams to optimize customer offerings and
ensure exceptional customer experiences
Required Qualifications
8+ years of experience in customer experience or related fields
with leadership roles
Proven ability to manage high-stakes initiatives and
cross-functional projects
Experience leveraging data and technology, including CRM systems
and data visualization platforms
Ability to thrive in a dynamic, high-growth environment with
critical thinking skills
Team-oriented with a focus on building strong relationships and
fostering a positive culture
Keywords: VirtualVocations, Pasadena , Director of Customer Experience, Executive , Pasadena, Texas
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