Operations Specialist
Company: Sysco
Location: Houston
Posted on: October 2, 2024
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Job Description:
Job Summary: The Cloud Operations Specialist is responsible for
supporting the day-to-day operations and maintenance of Sysco s
Data Center and Operating Sites (OpSite) infrastructure. This role
involves server administration, desktop and server patching, and
Level 2 support for compute/storage edge and data center hardware
(servers, networks, storage). The ideal candidate will assist in
ensuring the efficient and effective delivery of private cloud
services, contributing to a resilient and strategic IT backbone for
the company. Duties and Responsibilities: Server Administration and
Patching: Perform regular server administration tasks including
installation, configuration, and maintenance. Apply patches and
updates to desktops and servers, ensuring compliance with security
standards. Monitor server performance and troubleshoot issues as
they arise. Provide Level 2 support for compute/storage edge and
data center physical or virtual equipment including servers,
networks, and storage devices. Resolve technical issues escalated
from Level 1 support and ensure timely resolution. Data Center
Hardware Maintenance: Assist in the maintenance and management of
data center hardware, including server, network, and storage
equipment break/fix and RMAs Participate in hardware lifecycle
management, including installation, upgrades, and decommissioning
of equipment. Documentation and Reporting: Maintain accurate and
up-to-date documentation of IT assets, configurations, and
procedures. Generate reports on system performance, maintenance
activities, and support tickets Collaboration and Continuous
Improvement: Collaborate with senior team members to identify areas
for improvement in service delivery. Participate in continuous
improvement initiatives to enhance the efficiency and effectiveness
of cloud operations. Education Required: Associate s degree in
Information Technology, Computer Science, or a related field.
Education Preferred: Bachelor s degree in computer information
systems or a related field. Experience Required: 3-5 years
Experience Preferred: Experience with server and desktop patching
in a corporate environment preferred above a degree. VMWare and
Nutanix Experience managing virtual machines IT Experience in a
Colocated Data Center, managing hardware, and cleanly cabling
equipment Excellent customer service skills and ability to
prioritize requests Licenses/Certification Preferred:
Certifications in Windows, Linux, VMWare and / or Nutanix Technical
Skills and Abilities: 3+ years of experience in server
administration, including installation, configuration, and
maintenance of virtual machines and operating systems. Proficiency
in applying patches and updates to desktops and servers. Strong
troubleshooting skills for resolving Level 2 support issues related
to compute, storage, edge and data center hardware. Physically able
to work in Data Center cages and smaller IDF/MDF closets, lift to
50lbs, run cable overhead utilizing short ladders, and install
equipment into racks which often includes lifting, moving, and
squatting as needed. Basic understanding of data center hardware
and infrastructure, including servers, networks, and storage
devices. Ability to maintain accurate and up-to-date documentation
of IT assets, configurations, and procedures. Skills in generating
reports on system performance, maintenance activities, and support
tickets. Ability to work effectively in a team environment and
collaborate with senior team members. Willingness to participate in
continuous improvement initiatives to enhance the efficiency and
effectiveness of cloud operations. Basic to intermediate skills in
Excel for data analysis and reporting. High degree of
professionalism and a strong customer service orientation. Ability
to work effectively in a remote capacity. Willingness to travel
10-25% of the time as needed. Solid written and verbal
communication. Intermediate to Advanced Microsoft Excel skills.
Language Requirements: English is required, ability to speak other
languages is a plus! Physical Demands: Reasonable accommodations
will be made to enable individuals with disabilities to perform the
essential functions of this job. Position requires sitting for long
periods but also the physical ability to travel to remote data
centers or OpSites, read and apply labels, climb ladders, lift
equipment and work in tight and loud spaces. Travel Requirements:
Regular Work Environment: Fast-paced team environment with a high
level of communication. #LI-HR1
Keywords: Sysco, Pasadena , Operations Specialist, Other , Houston, Texas
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