AVP Call Center Operations
Company: VirtualVocations
Location: Pasadena
Posted on: March 25, 2025
|
|
|
Job Description:
A company is looking for an AVP, Call Center Operations (Inbound
& Outbound) - REMOTE.
Key Responsibilities
Oversee multi-site Member and Provider Contact Centers to ensure
high-quality service delivery
Directly manage Directors and Regional Directors to resolve member
and provider inquiries effectively
Implement programs to enhance member and provider experiences and
achieve service compliance goals
Required Qualifications
Graduate Degree or equivalent combination of education and
experience
15+ years of Contact Center Management experience with proven
leadership in managing multiple people managers
Experience working in a matrixed environment with dotted line
responsibilities
Strong collaboration skills
Knowledge of standard call center technology and quality
improvement programs
Keywords: VirtualVocations, Pasadena , AVP Call Center Operations, Other , Pasadena, Texas
|
Click
here to apply!
|
