Customer Advocate
Company: VirtualVocations
Location: Pasadena
Posted on: March 23, 2025
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Job Description:
A company is looking for a Customer Advocate.
Key Responsibilities of the Customer Advocate:
Serve as the first point of contact for customers, handling inbound
calls with professionalism and empathy
Assess customer concerns and provide thoughtful resolutions,
leveraging company policies
Manage a portfolio of customer cases, ensuring timely follow-ups
and efficient resolution of inquiries
Qualifications and Skills for the Customer Advocate:
Bachelor's degree with at least 2 years of relevant customer
service experience OR high school diploma with a minimum of 6 years
of relevant customer service experience
Excellent phone and negotiation skills, with strong multitasking
abilities
Strong conflict resolution, decision-making, and critical thinking
skills
Receptive to feedback and committed to continuous improvement
Bilingual (English/Spanish) is a plus
Keywords: VirtualVocations, Pasadena , Customer Advocate, Other , Pasadena, Texas
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here to apply!
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